How to find and hire an honest, competent, responsive and fairly priced IT company.

Posted By Remote Techs On 11-January-2023

There’s more to finding support for your computers and software than just typing “IT companies near me” into a search engine. A reliable, optimized IT system is critical for the success of your business. How do you narrow down your choices in IT companies in Los Angeles, so you pick a service provider that can keep your systems running at a reasonable price? Here’s what you should expect, from creating a management plan to recovering from data losses.

There’s a big difference between what an individual needs, and what a professional needs. While a cheap tool is fine for home repairs, a mechanic or carpenter will buy a high-quality tool, because they need something that they can use over and over for years. The same goes for your IT system. You don’t just use it to stream movies or check your email. Your employees and customers depend on it. Downtime can lead to spiralling costs for lost business, lost customers, and overtime for employees who need to catch up on work. Cheap out on your support, and you could end up spending a lot more in the long run.

Unfortunately, computer repair and consulting services are NOT regulated. Anyone can claim they’re an expert, but that doesn’t mean they can back it up with the service you need. When you’re looking for IT companies in Los Angeles, you don’t need to know how everything in your IT system works. Instead, you need to focus on how the company gets the job done and keeps you in the loop. This starts with an assessment. No two businesses or IT systems are alike, so there’s no way to get accurate pricing with just a phone call. Instead, the company needs to evaluate your current system, and you need to work together to create a plan. Get everything in writing, including a fixed cost for the implementation.

The most important part of IT service is reliable support. If you call your provider, will someone pick up the phone, or will you get sent to voice mail? What happens if you need help after normal business hours, or in an emergency? We’re one of the most popular IT companies in Los Angeles because we have people available during business hours for live support, and we provide 24/7 support. We also guarantee our response times in writing, and our staff is local. Settle for less, and you could end up with more downtime and no clue what’s causing your problems or how long it will take to fix.

What is your working relationship with the company? Will they take the time to explain problems and solutions to you in a way you can understand? Are they taking a proactive approach to maintaining and updating your system? Your business won’t be the same over time, nor will the technology you need to support it. You need access to metrics for your IT usage, as well as a plan to keep your systems up to date. This doesn’t just cover hardware and software licenses. Some companies will try to put you on the hook for certifications and training for their employees and yours. Outside staff training should not be your responsibility, while training your own employees should be part of any update plan. This training needs to cover security as well as software use. After all, even the most secure hardware and software won’t matter if your employees are leaking sensitive information.

You may have heard horror stories locally about IT companies in Los Angeles or anywhere else you’ve worked where businesses are locked into using a provider. A good IT service won’t keep you in the dark about your hardware inventory or your software licenses, and they won’t keep you from having full access to your systems. That way, if your partnership isn’t working out, you can switch providers. Even if you stay with the same company, multiple people need access to cover every role. That way, if a tech is sick or on vacation, your system can still be fixed.

What happens when your system fails? Will your service provider actively monitor and test both on- and off-site backups? Are full backups made before software updates, so your system can be rolled back if there’s a problem? There’s another problem IT companies in California have to deal with: natural disasters. While you can have a fire anywhere, doing business in this state also puts you at risk of floods, mud slides and earthquakes. Your system needs to be set up so it can be accessed remotely. That way, you can be up and running at a temporary location or let your employees work from home until you can go back to the office.

Do you already have in house IT support? If it is a relative and they aren’t doing their job, then you need to call us. We can help manage and oversee what your in house support is doing. What happens when you have downtime and your cousin is out sick or on vacation? That is where we come in. We can support your existing staff to give them relief as needed.

At this point, you’re probably asking yourself, “Where can I find IT companies near me that deliver the services I need without surprise costs?” There are many reasons why Remote Techs is one of the top IT companies in Los Angeles. We’ll work with you to create a flexible plan that fits the needs of your business. This includes setting you up with a solution that fits your business today, with plans to make sure it’s the right system for you tomorrow. We’re also one of the most popular IT companies in California, because we offer unparalleled support with short response times. Contact us today to see if we’re the right fit for your business.