Why Remote Techs for Managed Services?
Not every business needs our level of managed services; much in the same way how not every person looking to get into better physical shape needs a personal trainer. Most people join a gym, read the how-to posters on the wall, show up a few times per week and get mixed results. Others who are focused on measurably improving their health understand the need for measurable results. Managed services can provide Agility, speed, and security to your system.They hire a good personal trainer who learns about their goals, shows up daily, empowers them with knowledge, holds them accountable, shows them what to do, how to eat, and how to view their relationship with their mind and body. The result is happiness, confidence, and real results. If your business is more like the latter, then our Managed Services would be the best fit for you, and if you would like to discuss how we can help your business’s network be what it needs to be then our executive will contact you in one business day.
ANNUAL PRICE COMPARISON FOR MANAGED SERVICES
Assuming 50 PCs to maintain
IN-HOUSE EMPLOYEE
Annual Staff Cost
– Salary $75,000
– Payroll Tax $6,400
– Vacation/Sick Days $3,000
– Related Expenses $5,000
– Remote Monitoring & Ticketing $24,000
NOT INCLUDED
– Software costs
– $275 per year, per PC: $13,750
$127,150
BREAK / FIX HOURLY
Annual Salary Cost
– Maintenance Only (Only when things break)
– 15 hours per PC x
– $125/hour
NOT INCLUDED
– Software costs
– $275 per year, per PC: $13,750
$107,500
REMOTE TECHS
– Unlimited On-Site & Remote Support
– Network Assessment and Report
– 24/7/365 Proactive Support
– Management and Support
– Backup & Disaster Recovery
– Anti Virus
– Anti Malware
– Barracuda Spam Filtering
– Microsoft Office 365
– Microsoft Exchange Email
– Managed Firewall
– VoIP Phone Support
– Printer Support
– Quarterly Business Reviews
– Monthly Summary Reports
Call Us To Discuss The
Significant Savings
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Managed Service Plan Features
✔ = Included in package
ADD-ON = Usage-based charges may apply 
= Most Common Service Plan
| Proactive Planning, Consulting and Reporting Services | BRONZE | SILVER | GOLD | PLATINUM |
| Onboarding Assessment | ||||
| Quarterly Business Review with Metrics Analysis and Improvement Recommendations | ||||
| Runbook Creation and Maintenance | ||||
| Virtual CIO Services | ADD-ON | ADD-ON | ADD-ON |
| 24x7x365 Support Services, Local, National and U.S. Based | BRONZE | SILVER | GOLD | PLATINUM |
| Unlimited Live Help Desk | ADD-ON | |||
| Unlimited Emergency On-site Response | ADD-ON | ADD-ON | ||
| Third Party Escalation Support | ADD-ON | |||
| Scheduled Dedicated Engineer (On-site or Remote) | ADD-ON | ADD-ON | ||
| Support for User Adds, Removes and Changes | ADD-ON | |||
| Support for User Applications and Hardware | ADD-ON | |||
| Support for Data Restore from Backup | ADD-ON |
| 224x7x365 Patch Management Services | BRONZE | SILVER | GOLD | PLATINUM |
| Managed Windows OS Patching | ||||
| Managed Microsoft App Patching | ||||
| Managed 3rd Party Application Patching |
| 24x7x365 Proactive System Monitoring Services, Alerting and Maintenance | BRONZE | SILVER | GOLD | PLATINUM |
| 24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including: | ||||
| Windows Servers, Physical and Virtual | ||||
| Desktops, Physical and Virtual | ||||
| Firewalls, Physical and Virtual | ||||
| Network Switching, Physical and Virtual | ||||
| Storage Area Network Hardware | ||||
| Cloud Application Services (Microsoft 365, Azure, etc) | ||||
| Server and SaaS Backups | ||||
| UPS Systems | ||||
| Office Wireless Network Infrastructure |
| Inventory and Configuration Management Services (CMDB) | BRONZE | SILVER | GOLD | PLATINUM |
| Managed IT Asset Tracking | ||||
| Managed Software Licensing and Subscription Tracking | ||||
| Managed Hardware Warranty Tracking | ||||
| Managed Domain Name Services | ||||
| Managed Secure Password Database | ||||
| Managed Ordering, Shipping, and Receiving Services |